Getting things done

Nine months ago, I was thrown into the role of program manager of three software as a service (SaaS) implementations at various life cycles. I don’t have experience with IT, HR or Real Estate. I never shy away from a challenge (opportunity).  I said okay and figured things out as I went.

It’s been fun. I’ve learned a lot. Amassing the confidence to know that I can manage any program in any industry, function, or complexity. Managing 30 cross-functional team members and executive stakeholders took some juggling, but I did okay.

I’ve had to swap people in and out. The ideal team size is 7 or 5. My job is to remove roadblocks and enable experts do their job. I make sure everyone is equipped with the right tools and support.

Solve problems. I get things done.

I remove dependencies (excuses) and make up stuff (assumptions) to manage uncertainty. We never have 100% of the information we need.

I’ve been managing projects and programs all my life. Creating bias towards action through structure, rigor and discipline, I bring 15 years of cross-functional project and program management experience from multiple industries: Infrastructure, FMCG, Insurance, Mining, Military and Telecommunications.

Below, key principles for on time and in-budget project delivery:

  1. Buy-in from the top
  2. Money
  3. People, People, People – Nothing can be done with no people or wrong people
  4. Autonomy to make decisions
  5. Plan and adapt. Planning is like forecasting. Accuracy becomes 100% only when we finish.
  6. Effective communication to ensure everyone knows what they’re supposed to do and where we’re going
  7. Only do things that create value.
  8. Do it right the first time
  9. Output driven. It’s either done or not done. There is no in between

Structure, rigor and discipline brings everything together, creating and sustaining accelerated pace to establish continuous flow.

Apparently, this way of working is called SCRUM: “The art of doing twice the work in half the time” by Jeff Sutherland.

SCRUM is practical, tangible, and will help you get things done. It takes practice and dedication, but it’s worth it.

-HNG, self-proclaimed Scrum Master

Imitation

We try to emulate those in power and people we respect. We imitate those who wow us, hoping to extract the secret elixir that makes them so great.

Sure, it’s admirable to aspire to be more like someone we respect and adore… but we’re not cut from the same fabric. We can never become who we aren’t meant to be. We can only be the best versions of ourselves. Most importantly, what works for them won’t work for us.

Imitation may be the sincerest form of flattery, but the biggest sin to ourselves in dulling the uniqueness that makes us like no other.

We become what we avoid

We follow the path we avoid the most.
We surround ourselves with people we can’t stand

The more we fight, the more we’re forced to deal with the past…most of us refusing to see the purpose of the lessons left behind.

We let people in to activate our past.
Once or twice is never enough.
Multiple iterations required before we let ourselves see kaleidoscopic patterns.
Accept. Deny. Act. Repeat.
We see what we must.
We can move on only when we create new patterns.

There are no short cuts.
None, whatsoever.
Why do we try to fight the inevitable?

Love letter to a friend

When’s the last time you wrote a love letter?

A love letter shouldn’t be just for lovers! Instead of using our words to break people down, and make them feel small… We could rather choose to use our words to appreciate, nurture and nourish. I’m here to ask you to write a love letter to your partner, child, parent, friend…. To those close to your heart.

But… Write the letter if and only if my love letter touches your heart. Moves you in some small way. If I’m successful, take immediate action! Write tomorrow. Write today. Do it now. Don’t delay!

Please allow me to share with you a love letter I wrote to my friend.

Are you ready?

But first, let us take a stroll down a little memory lane.
We are spending our last night in Cape Town. We are both deeply in love with the Mother city that escapes and eludes reality. It’s a magical place that must be explored with a local perspective, away from the hustle and bustle of tourist attractions.

We settle down in front of a brightly lit stage in Kirstenbosch. A nice old lady behind us apologizes. All the walking has made her champagne go pop and spray beautiful bubbly around us! A young man finishes a whole bottle of wine without pausing for breath. A man in a wheelchair is pushed up by his gaggle of friends. Young girls slowly glide up the hill, unaware of their fleeting youth. We’re all gathered here today to spend the last of 2016 together. Jam to two South African bands called Slow Jack and Johnny Clegg.

From a small canvas bag, you pull out a set of brownies, waters and appletizers. My scarf doubles as flimsy but doable picnic blanket. The grass is damp. The water soaks through. I wrap my arms around myself. You ask me if I’m cold.

It’s humid here. Full of life. I sit to rest. You rise to the sway of live music.

A straw hat is carelessly placed on your head. Always dressed with effortless style, and the latest trends! You never cease to amaze me.

The lead singer’s purple velvet suit reminds us of the late Prince. I look up to soak in the beauty of this moment…. I look up to admire you. It is this moment that I decided to write you a love letter.

Dear Friend,

You nudge people to see the best in others and in ourselves. Generous with your place, you offer safe refuge, even to those you don’t even know. At the same time, you set clear boundaries. You demand people pay you for the things they owe, even if it’s only one Rand.

You are full of love. You are full of life.
You smile and laugh effortlessly.
You enjoy all things small and big.
You are the greatest optimist.
You have flair.
You have style.
To top it all, you have the looks.
You’ve got it all!

You deserve the simple treasures and secrets of life. I believe the loves of your life will have the insight to see you for who you are. I believe they will be worthy of the whole person that is you.

He will respect, challenge and support you.
He will love you without expectations. He will be grateful for your gift of friendship and love.
He will be kind and gentle with your selfless, beautiful and tender heart.

What if we had 4015 days to live

While reading Amy Rosenthal’s “You May Want to Marry My Husband”, I got a glimpse of her abundant energy, pressure for time and undying love for her husband of 26 years. From the long list of to dos, she tried to fill the void she was about to create. If this isn’t love, I don’t know what love is.

Amy Krouse Rosenthal, author and filmmaker died yesterday at the age of 51.

I have never met nor spoken to this woman. The little I know about her is based on two short articles. I think she was great, and today I’d like to celebrate the late author and filmmaker. A human being. A woman. A mother. A wife. A friend, and many more…

From the second article, I’m told that when Amy turned 40, she figured out how many days she had left to enjoy various aspects of life before reaching 80 years old. Her original calculation? 14 600 days. In reality, she would live to see 4015 more days… or 27.5% of her original calculation.

“How many more times, then, do I get to look at a tree? Let’s just say it’s 12,395. Absolutely, that’s a lot, but it’s not infinite, and I’m thinking anything less than infinite is too small a number and not satisfactory. At the very least, I want to look at trees a million more times. Is that too much to ask?” – Amy Krouse Rosenthal

Learning to go fast again

It took me six months to finish Big Friendly Giant (BFG) by Roald Dahl.

I’m a fast reader.
Restricting myself to only few pages at a time,
I didn’t want the story to end…
Not wanting to say goodbye to the characters within.

Why?
To be slow at something, which is the opposite of how I operate.

I dislike wasting time.
So I drive outputs.
I’m in the business of getting things done.
I park personal issues and ask others to do the same.
Focus and ensure minimal disruption.

Why did I slow down? I was trying to be someone else.
I had gotten it all wrong.
On my way up, I can mark the spots and let others follow.
Or bring the fast scouts with me and send them back to guide the rest of the troops.
And create rest steps. People can climb at their own pace.

I’ve started to sprint once again.

Overnight success

Netflix’s first season of Chef’s Table showcases their exciting journey, serving one plate at a time.

Inventions are nudged from scarcity. Hardships forcing negotiations with nature, people, and ideas. Famine. War. Injustice. There is no greater unity than the sense of the common threat.

They start out by imitating the perceived best. They move to Paris. They ignore their past. Living for today and tomorrow. Eventually, they end up feeling like nothing more than an impostor. Mere copycat.

Discouraged, they quit. They pick themselves up. They reflect and finally see their core instead of their outdated versions. They return to the past – the origin. They embrace the crops they grew up with. They own what they know; things took for granted. They plant the seed, harvest and prepare what’s familiar to them, but foreign to everyone else.

They do the work. Invent. Push themselves. Embrace tension. Fingers turn to mush from working 18-hour days. 32,850 hours over the five years or 1,825 days.

One day, someone credible writes about them. Talks about them. The masses join and they form part of the top 50 restauranteurs in the world.

There is no such thing as overnight success.

Repetition

This morning, I choose gym.
Too early to eat and not hungry at all, I peel off a banana before heading out.

Repetition causes discomfort. The body shakes. It nears muscle failure. Forced to focus on just the physical motion, mind’s wanderings fade away. Both sets of lungs fill with much needed emptiness.
Must execute every exercise with near-perfect form. The body can’t afford another injury. Combined with sweat, endorphin pours out of me.
I pedal faster.

65 days

It’s been 65 days since I’ve abstained from consumer goods.
Allowing myself only food and experiences. Marketing campaigns have no effect on me: Get 50% off. Buy two, get one free. Win a voucher, shopping spree, a spa, or a trip of a lifetime…. Go here. Click here. It’ll look great on me! What easy way to pay!

The space between the stimulus (marketing campaign) and reaction (buying stuff) has become infinite. I’m no longer tempted to get a deal. No need to wonder around inside the mall.

I’m in between houses. I get a glimpse of how it feels to be “homeless”. Despite the tremendous generosity and kindness from friends, I can’t help but feel a bit displaced. (I know… such a first-world problem)

But I try to extrapolate my current experience by a factor of 10,000. How tough (understatement, I know) it would be to live out of one small backpack, children in tow. No places to put occasional use items like nail clippers.

How blessed am I to have a roof over my head. A vehicle to carry me. Friends to lend me helping hands. Family members to connect me to the past and the present. A sound mind. Healthy body.